In the era of trade, innovation, expansion, the service industry began setting a premise for customer satisfaction. With this in mind, The University of Fiji designed a Professional Writing for Career and Business Workshop/Online Programme for the Corporate Sector with the assistance, able leadership and guidance of two English Lecturers, Ms. Manpreet Kaur and Ms. Sanjaleen Prasad. This academic-industry partnership was fostered through the guidance of Executive Director Finance, Mr. Ravineet Sami. Officiating the opening of the workshop, Mr. Sami shared this dream of the Vice-Chancellor, Professor Prem Misir, who has initiated the concept of academic-industry collaboration and the need to offer short courses/workshops to further boost the Fijian economy with up-skilling its human resources.
The workshop for Khelvin Realtors is housed at The University of Fiji for three days commencing on 14th June to 16th June, 2017. 25 zealous participants attended the first day of the workshop. The intensive Workshop commences at 9am and finishes at 4.30pm. The participants are from various sectors within Khelvin Realtors. The Professional Writing for Career and Business Workshop/Online Programme is tailor made to cater for the growing needs to up-skill the personnels at the Corporate Sectors. It entails the four communicative skills namely: listen, speak, read and write. For each of the skills, myriad activities, hands-on exercise, practice and content coverage is carried out comprehensively. After successful completion of the workshop, participants will be awarded with a Certificate of Attainment.
According to Manpreet Kaur, one of the facilitators of the programme, the Workshop allows workers to identify their zone of proximal development and see beyond their existing potential. Sanjaleen Prasad, one of the designers of the programme adds: “with our second workshop of a similar nature for the corporate sector, we have realized the scope of the programme and the desire from the workers to up-skill themselves professionally and also for personal enhancement.” Also, during the second session of the Workshop for the Realtors, the facilitators stressed on telephone etiquettes – necessitate a progressive outlook and barriers to effective communication impeding customer.
Further, the Professional Writing Workshop provides the Corporate Sector personnels with an opportunity to further enhance, fortify and sharpen their communicative skills in order to better deliver and serve the Fijian customers at large.
Mr Vipul Sharma, one of the directors of the company, who is also a participant at the Workshop stated that the Workshop is a refresher course for them and it enables human resources to recognize that listening and speaking are integral components even in a Corporate Sector. Other participants shared similar sentiments and they are looking forward to the next stage of this Professional Writing Workshop. Also, the General Manager for Khelvin Realtors, Mr Arun Sami shared that; ‘The workshop was one way to invest in his human resources’.
The facilitators of the Workshop are indisputably appreciative and grateful to The Vice Chancellor of The University of Fiji, Professor Prem Misir, for his vision and farsightedness. The Online Course/Workshop has entirely been The Vice Chancellor’s concept of further engaging the Corporate Sector and aligning the University programmes in order to create and contribute towards a knowledge based society and knowledge based development. Professor Prem Misir has explicitly shared this dream of engagement with the Corporate Sectors during the two Academic-Industry Collaboration events hosted by The University of Fiji this year at Tanoa International Hotel, Nadi and Grand Pacific Hotel in Suva.
The University is committed to meet the demands of the Fijian economy and further obligated to produce and sharpen work-ready graduates. The Workshop is a platform to further up-skill the human resource so that the reputable companies continue to grow and reach zenith. With the first session for Kelvin Realtors already creating ripples, and the 25 participants being the testimony of the accomplishment of the workshop, the University is further committed to expanding its programme here in Fiji. There is a lot more in store for the Corporate Sector to further enhance the soft skills, interpersonal skills and day-to-day swift running of the industry. This is just a pebble in the pond for the myriad initiatives on offer from the Professional Writing training.
Manpreet Kaur and Sanjaleen Prasad
Facilitators – Professional Writing for Career and Business Workshop/Online Programme
